Refund & Cancellation Policy
Last updated: January 2025
7-Day Free Trial: Try our service completely free for 7 days with full access to all features.
1. 7-Day Free Trial
1.1 Trial Benefits
Your 7-day free trial includes:
- Complete access to all features of your chosen plan
- Full WhatsApp automation setup and configuration
- Unlimited testing with your customers and systems
- 24/7 support throughout your trial period
- No commitment - cancel anytime during trial with no charges
1.2 Cancellation Process
To request cancellation:
- Contact our support team via WhatsApp or email
- Provide your account details and reason for cancellation
- Allow us 48 hours to attempt resolution if there are service issues
- Cancellation will be processed within 5-7 business days
2. Subscription Cancellation
2.1 Cancellation Terms
- No Long-Term Contracts: Cancel anytime with 30 days notice
- Easy Process: Cancel via WhatsApp, email, or account portal
- Service Continuation: Service remains active until the end of current billing period
- Data Retention: You keep all your data and chat history
2.2 Cancellation Process
To cancel your subscription:
- Provide 30 days written notice via WhatsApp (+91 84311 67430) or email
- Receive cancellation confirmation within 24 hours
- Continue using service until end of current billing period
- Download/backup any data you wish to retain
- Account access ends after final billing period
3. Refund Scenarios
3.1 Full Refund Eligible
- Service Failure: If we fail to deliver promised service during paid period
- Technical Issues: Unresolved technical problems preventing service use
- Misrepresentation: Service significantly different from description
- Post-Trial Issues: Problems arising after your free trial period
3.2 Partial Refund Eligible
- Service Downtime: Extended outages beyond SLA (99.9% uptime)
- Feature Limitations: Specific features not delivered as promised
- Custom Integration Delays: Delays beyond agreed timeline
3.3 Non-Refundable Items
- Message charges for messages already sent
- Custom development work already completed
- Third-party service fees (WhatsApp Business API, payment processing)
- Setup fees after service has been successfully deployed
- Subscription fees beyond the 7-day guarantee period
4. Message Billing and Refunds
4.1 Extra Message Charges
- Charged at ₹1,600 per 1,000 additional messages
- Billed monthly based on actual usage
- Non-refundable once messages are sent
- Usage alerts provided when approaching limits
4.2 Billing Disputes
For message billing disputes:
- Detailed usage reports provided upon request
- Disputes must be raised within 7 days of billing
- Full investigation with WhatsApp API logs
- Refund provided for any billing errors
5. Custom Integration Refunds
5.1 Development Work
- Before Development: Full refund if project cancelled before work begins
- During Development: Refund for uncompleted milestones
- After Completion: No refund for successfully delivered integrations
- Failed Delivery: Full refund if integration doesn't work as specified
6. Exceptional Circumstances
6.1 Extraordinary Refunds
We may provide refunds beyond standard policy for:
- Medical emergencies affecting business operations
- Natural disasters or force majeure events
- Government regulations preventing service use
- Business closure due to unforeseen circumstances
6.2 Case-by-Case Review
Each exceptional case is reviewed individually by our management team with consideration for:
- Customer relationship history
- Specific circumstances
- Service usage and value received
- Potential for alternative solutions
7. Refund Processing
7.1 Timeline
- Approval: Refund requests reviewed within 48 hours
- Processing: Approved refunds processed within 5-7 business days
- Credit Timeline: 3-10 business days depending on payment method
- Notification: Email confirmation sent when refund is processed
7.2 Refund Method
Refunds are processed using the original payment method:
- Credit card refunds: 3-5 business days
- Bank transfer refunds: 5-7 business days
- UPI/digital wallet refunds: 1-3 business days
8. Fair Usage Policy
Our refund policy is designed for legitimate concerns. We reserve the right to deny refunds for:
- Repeated refund requests without valid reason
- Misuse of service or violation of terms
- Fraudulent or abusive behavior
- Requests made in bad faith
9. Customer Success Commitment
Before processing any refund, we commit to:
- Understanding Issues: Detailed discussion of problems
- Alternative Solutions: Exploring ways to resolve concerns
- Service Improvements: Additional training or optimization
- Timeline Extensions: Extra time for complex implementations
Our Promise: We're committed to your success. We work closely with you to ensure our service delivers value for your business.
10. Contact for Refunds
To request a refund or discuss concerns:
Reeboot Customer Success Team
WhatsApp: +91 9880291013
Email: support@reeboot.in
Address: 235, Binnamangala, 2nd Floor
13th Cross Road, Indira Nagar 2nd Stage
Hoysala Nagar, Bengaluru, India 560038
Business Hours: Monday-Saturday, 9 AM - 7 PM IST
Emergency Support: 24/7 via WhatsApp