Privacy Policy
Last updated: January 2025
1. Introduction
Reeboot ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp AI automation services.
2. Information We Collect
2.1 Business Information
- Company name and contact details
- Business registration information
- Billing and payment information
- WhatsApp Business API credentials (during setup only)
2.2 Technical Information
- System configuration data (for integration purposes)
- Service usage analytics (performance metrics only)
- Error logs and diagnostic information
3. Your Customer Data
3.1 Complete Data Ownership
You retain 100% ownership of all customer data. We do not collect, store, or access your customer conversations or personal data after the initial setup is complete.
3.2 Setup Phase Data Access
During the initial setup phase (24-48 hours), we temporarily access only the minimum data necessary to configure your AI system. This access is:
- Limited to configuration requirements
- Immediately revoked upon setup completion
- Never used for any purpose other than system setup
3.3 Post-Setup Data Control
After setup completion:
- All customer data remains in your systems
- We have zero access to your WhatsApp messages
- Customer conversations are stored only in your infrastructure
- You control all data retention and deletion policies
4. How We Use Information
We use collected business information to:
- Provide and maintain our services
- Process payments and billing
- Provide customer support
- Send service-related communications
- Improve our service quality
5. Data Security
5.1 Security Measures
- Enterprise-grade encryption for all data transmission
- Secure authentication and access controls
- Regular security audits and updates
- Compliance with international security standards
5.2 WhatsApp Security
Your customer communications benefit from Meta's enterprise-grade WhatsApp Business API security, including end-to-end encryption.
6. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your information to third parties except:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- In connection with a business transfer (with notification)
7. International Data Transfers
Your business data may be processed in countries with different data protection laws. We ensure appropriate safeguards are in place for international transfers.
8. Data Retention
- Business information: Retained for the duration of service and 3 years after termination for legal compliance
- Customer data: We do not retain any customer data - it remains under your complete control
- Technical logs: Retained for 90 days for troubleshooting purposes
9. Your Rights
You have the right to:
- Access your business information we hold
- Correct inaccurate information
- Request deletion of your business data
- Object to processing of your information
- Data portability (receive your data in structured format)
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18.
11. Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or service notification. Continued use after changes constitutes acceptance.
12. Contact Information
For privacy-related questions or to exercise your rights, contact us at:
Reeboot Data Protection Officer
235, Binnamangala, 2nd Floor
13th Cross Road, Indira Nagar 2nd Stage
Hoysala Nagar, Bengaluru, India 560038
WhatsApp: +91 9880291013
Email: privacy@reeboot.in